Findings
What to question, cancel, or renegotiate. Open a line check before a letter.
- FIX
Billed for 3 lines, 2 in use.
The fax line is still on the bill. The fax machine left the shop. Two lines are in use.
- FIX
Auto-renewed without notice.
The introductory term ended. Service continued and no renewal is in the folder. The speed did not change.
- WATCH
Billed for 3 pickups a week. The signed schedule is 2.
The container is on a third day that is not in the signed schedule. Look at the next pickup before you decide.
- FIX
Auto-renewed without notice. A rider you did not sign was added.
An equipment-breakdown rider showed up at renewal. Nell Harrow did not sign that rider.
- FIX
Billed for 7 seats, 4 in use.
The signed list is four people. The bill has three more seats with no name.
- WATCH
Lease ended and billing continues.
The lease term is over and the terminal is still being billed. A questionnaire add-on is on the bill and not on the signed schedule. Confirm the end date, then draft.